NYC GENERAL INFORMATION & SAFETY

GENERAL INFORMATION FOR YOUR SAFETY AND CONVENIENCE.

SAFETY

Please remain seated while the coach is in motion, as we may encounter traffic or sudden stops. If you choose to move about the coach please exercise caution

SCHEDULES

Every effort will be made to keep to published schedules. Coach Company will not be liable for delays caused by accidents, breakdowns, bad road conditions, snow storms or other conditions beyond its control.  Traffic and weather conditions beyond our control can interfere with schedules and we cannot be held responsible for errors in timetables, or other inconveniences resulting from delayed coaches. Connections are not guaranteed and schedules are subject to change without notice.

CELL PHONE USE

For the safety and comfort of your fellow passengers, we respectfully request that you mute all cell phones and refrain from talking on the phone during your trip.

UNRULY OR DANGEROUS PASSENGERS

We reserve the right to refuse transportation to unruly individuals.  Coach Company reserves the right to refuse transportation to any and all persons having in their possession explosives or inflammable material or articles or substances of an objectionable nature; or who are under the influence of liquor or drugs, or whose conduct or behavior is objectionable to either passengers or prospective passengers.  Footwear and shirts are required.

SMOKING

Smoking, including electronic cigarettes is prohibited.

BOARDING/DROP OFF POINTS

In Methuen, MA, we pickup and drop off at the Pelham Street Park & Ride located at 144 Pelham Street, Methuen, MA

In Lowell, MA, we pickup and drop off at the Gallagher Transportation Transit Center at 101 Thorndike Street, Lowell, MA.

In NYC you will find us at the Midtown Port Authority Building, 625 Eighth Avenue, at Gate 21, Lower Level.

ANIMALS

Trained service animals may accompany a passenger with a disability.  You may be required to produce a service animal certification.

UNACCOMPANIED CHILDREN

All children under 16 years of age must be accompanied by an adult (18 years of age or over) when traveling with the Coach Company.

WI-FI

Coach Company makes every effort to provide Wi-Fi connections free of charge to every passenger. However, if for any reason, the service is unavailable, we are unable to supply a refund.

PASSENGERS WITH DISABILITIES

Coach Company’s goal is to make your travel a safe, pleasant and convenient experience. Our drivers and customer service representatives are available to meet the needs of patrons with disabilities providing assistance with boarding and de-boarding buses, luggage, stowage and retrieval of mobility devices on all of our coaches. Contact the Coach Company at (800) 874-3377 and provide us with information about your specific travel needs and schedule. We will inform your driver of your needs, but do mention your arrangements with the driver when you board.  We always appreciate advance notice to best serve you.

Wheel chair accommodations are available with 48 hour notification.  Priority seating for customers with disabilities is available.

RESERVATIONS, SEATING & GENERAL INFORMATION

Reservations for transportation are made on line. Online ticket refunds must be made within 24 hours of the travel time on the ticket. Any refund requests after this time are not guaranteed. In the event that travel is not completed on the date of the reservation and an online refund is not initiated within 24 hours of the travel time on the ticket, a refund will not be issued. If you are having difficulty making a reservation or need to initiate a refund, please contact us at (800) 874-3377.

Coach Company will not be responsible for tickets which are lost or stolen.  They will not be replaced, refunded or redeemed.

Coach Company shall not be liable to any person using a ticket who is not the original purchaser thereof or not lawfully entitled to same.  Photo ID is required with the ticket to board the coach.

Coaches are required to make stops only as provided by the regular tariff or schedules unless other wise instructed by Coach Company or legal authorities.

Coach Company reserves the right, whenever necessary, to transfer passengers from one coach to another in route.  Immediate transportation is not guaranteed but is subject to limitations of seating capacity due to    conditions beyond our control.  Should there be, for this reason, on any schedule, insufficient seating capacity, then we reserve the right to send passengers forward on the earliest possible coach.

Seating accommodations are first come - first served.  Wheel chair accommodations are available with 48 hour notification.  Priority seating for customers with disabilities is available.

For additional information on our ADA and Civil Rights policies, please follow these links: