Notice of Nondiscrimination Rights and Protections to Beneficiaries

Federal “Title VI/Nondiscrimination” Protections

The Coach Company operates its programs, services, and activities in compliance with federal nondiscrimination laws including Title VI of the Civil Rights Act of 1964 (Title VI), the Civil Rights Restoration Act of 1987, and related statutes and regulations. Title VI prohibits discrimination in federally assisted programs and requires that no person in the United States of America shall, on the grounds of race, color, or national origin (including limited English proficiency), be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving federal assistance. Related federal nondiscrimination laws administrated by the Federal Highway Administration, the Federal Transit Administration, or both prohibit discrimination on the basis of age, sex, and disability. These protected categories are contemplated within MassDOT’s Title VI Programs consistent with federal interpretation and administration. Additionally, Coach Company provides meaningful access to its programs, services, and activities to individuals with limited English proficiency, in compliance with US Department of Transportation policy and guidance on federal Executive Order 13166.

To file a complaint:

If you’d like to speak to someone about your rights as a Coach Company customer or to make a complaint, please call us at 1-800-874-3377 or email us at [email protected] Please add “complaints” to the subject line. We will investigate all complaints and will make every effort to respond within 30 days.

Alternatively, you may file a complaint directly with MassDOT at:

Title VI Specialist
MassDOT, Office of Diversity and Civil Rights
10 Park Plaza, Boston, MA 02116
(857) 368-8580.TTY: (857) [email protected]

If this information is needed in another language, please contact the MassDOT Title VI Specialist at (857) 368-8580.

Click here to download complaint form in English PDF DOC
Click here to download complaint form in Spanish PDF | DOC